My passion
My passion stems from a deep interest in what drives people and how they learn: the power of small actions often makes the biggest difference. I believe in empathy and compassion—in leadership, collaboration, and customer service. The ability to put yourself in someone else’s shoes is essential for success, both personally and professionally. And understanding others starts with understanding yourself. That’s where I come in, and that’s what I strive for!
My expertise
I bring my experience in consulting, training, and management in customer contact centers across various organizations to help your managers, teams, and employees grow in their communication and collaboration skills. From the smallest piece of text in a chat message to your customer, to a major business meeting filled with verbal and non-verbal communication: measurable improvement in your organization’s results is my benchmark.
My style
My style is characterized by a practical, down-to-earth, entrepreneurial, and enthusiastic approach. By listening, coaching, and training, I ensure that you and your customers are positively surprised!